Hello Paul. I'm Sahana. I'd be glad to assist you today.
I do understand that you are having an issue on your website and I know how important this to you. Rest assured as we will sort this out together.
P
Hi Sahana... thank yoU!
S
Could you confirm if the domain you are referring to is sunnyexteriors.ca ?
P
That's correct.
S
Thank you for confirming
P
(Note taht we're using Cloudflare)
S
Yes, I see that :)
May I know if any changes were made on website or Cloudflare panel?
P
Well, I recently needed to change it to the correct IP address...
S
Thank you for letting me know.
Meanwhile, could you please provide me with the Support Code which you can obtain once you login from your client area at the URL
https://customers.site5.com/clientarea.php under the Support Options.
P
For sure... one minute
My Support Code <snipped>
S
Perfect!
Can you please be on hold for 4-5 minutes while I check this for you?
P
No problem at all! Thanks
S
Thank you for holding. I apologize for that wait.
P
Not a problem! :)
S
Paul, can you please confirm the following settings are enabled in Cloudflare panel ? Always Use HTTPS Automatic HTTPS Rewrites SSL - Flexible under Crypto settings
P
Okay, I'll just be one minute...
S
Turn “always use HTTPs” on The first option will be SSL, select flexible SSL
P
Okay, I've just enabled "Automatic HTTPS Rewites." It was disabled.
S
Is flexible SSL selected?
P
Sorry for going slow...
Yes, it's been on "Flexible." So, all good there.
S
Thank you
Thank you for your patience. I am still working on the issue, I will be back within 3-5 minutes.
P
I appreciate your help very much. I received help this morning already, and it was a 10/10 compared to other technical support groups I've interacted with. This is another 10/10, because I can see that you understand a lot, you're good at debugging (went straight to the best things to check first), and you are also polite/human. So thank you very much. :)
S
Thank you for holding. I apologize for that wait.
Paul, Thank you so much for your sweet words :)
Please check the website now, it is loading great!
P
Heheh!
:O What did you do!?!?!?
S
I could see the issue was with the really-simple-ssl plugin used. I disabled it!
Hope the website is loading fine for you
P
Aha! But, I've got that plugin enabled, even the pro version, on basically every WordPress site I look after, so I think I'll re-enable it but fix the settings... Thanks so much again!
S
I'm glad I was able to help you.
There's going to be a quick survey wherein you will get to rate this chat on a scale of 1 to 5; five being the highest. I'd really appreciate if you could take it and let me know how I did.
P
For sure, I'll click that! :)
S
Awesome! Nice chatting with you, it was a pleasure assisting customer like you.
May I know if you have any other concern?
P
No other concerns. Have a great Saturday evening, if you're even in that timezone.
S
Thank you very much! You too :)
Please click the RATE AND EXIT button on the top right corner of this chat window and then click on the CLOSE AND TAKE SURVEY button to rate my support.
Thank you for contacting Site5 Support. Have a great day!
Bye, Take Care :)
P
Bye, you too :)
S
Cya!
S
Sahana left
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